Assisted customers through email, live chat, and phone support regarding account concerns, billing issues, and platform navigation. Maintained a 95% Read more customer satisfaction rating by resolving concerns promptly and professionally. Managed an average of 60–80 customer inquiries daily while meeting response time targets. Collaborated with the operations team to report recurring technical issues and improve support processes. Processed account updates, refunds, and verification requests with accuracy and confidentiality. Created help documentation and FAQs to reduce repetitive support tickets. Used CRM tools such as Zendesk and HubSpot to track customer interactions and follow-ups.

Assisted customers through email, live chat, and phone support regarding account concerns, billing issues, and platform navigation. Maintained a 95% Read more customer satisfaction rating by resolving concerns promptly and professionally. Managed an average of 60–80 customer inquiries daily while meeting response time targets. Collaborated with the operations team to report recurring technical issues and improve support processes. Processed account updates, refunds, and verification requests with accuracy and confidentiality. Created help documentation and FAQs to reduce repetitive support tickets. Used CRM tools such as Zendesk and HubSpot to track customer interactions and follow-ups.

Managed daily content scheduling and posting across Facebook, Instagram, LinkedIn, and TikTok platforms. Developed creative marketing campaigns that Read more increased audience engagement and follower growth by over 40%. Coordinated with graphic designers and content writers to produce promotional materials and branded content. Responded to customer inquiries, comments, and messages while maintaining brand professionalism. Monitored social media analytics and prepared monthly performance reports for management review. Assisted in running paid advertising campaigns and optimizing ad performance based on engagement data. Researched industry trends and competitor strategies to improve online visibility and audience reach. Organized promotional events, giveaways, and influencer collaborations to strengthen brand awareness.