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Frequently asked questions
Browse our FAQs to quickly find answers to common questions. Need more details? Reach out to us.
Getting Started
What is TaskNorma and how does it work?
TaskNorma is a marketplace that connects businesses and entrepreneurs with skilled Filipino virtual assistants and freelancers. Clients can post jobs, review applicants, and hire talent through a secure and hassle-free platform, while freelancers can showcase their skills and connect with remote work opportunities.
Who is TaskNorma for?
TaskNorma is designed for startups, growing businesses, entrepreneurs, and professionals looking for reliable Filipino freelancers, as well as Filipino freelancers seeking flexible and quality remote work opportunities.
How is TaskNorma different from other freelance platforms?
TaskNorma empowers businesses to hire trusted Filipino remote professionals with speed and confidence. By removing the friction of traditional freelance platforms and agency models, TaskNorma delivers a more direct, efficient, and human hiring experience.
How do I create an account?
Getting started is quick. Simply sign up with your email, create a password, and set up your profile. You can choose to hire, offer services, or both. We'll be providing a hummannes of things by approving sign-ups to ensure utmost security in the platform.
Is TaskNorma free to use?
Creating an account is free. Our Starter plan is completely free and allows clients to post up to 2 jobs and receive up to 12 applicants per posting. Fees are applicable when making payments to freelancers (clients) or withdrawing earnings (freelancers), or when you sign-up for premium accounts.
How do I get started?
Create an account, choose a plan, and post your first job. Freelancers can then apply directly to your listing. Clients can post a task or browse freelancer profiles. Freelancers can create a profile, list their services, and start applying for jobs.
Accounts and Profiles
How do I update my profile information?
Go to your account settings to update your personal details, skills, and experience anytime.
How do I make my freelancer profile stand out?
Add a clear profile photo, highlight your skills, include relevant experience, and showcase past work to build trust with clients. It will also help that you stack long-term and a number of clients in the platform.
How do I change my email or password?
You can update your login details in the account settings under security.
How do I create an account?
Getting started is quick. Simply sign up with your email, create a password, and set up your profile. You can choose to hire, offer services, or both. We'll be providing a hummannes of things by approving sign-ups to ensure utmost security in the platform.
Can I use one account as both a client and a freelancer?
Yes. You can hire and offer services using a single TaskNorma account.
How do I get started?
Create an account, choose a plan, and post your first job. Freelancers can then apply directly to your listing. Clients can post a task or browse freelancer profiles. Freelancers can create a profile, list their services, and start applying for jobs.
Hiring Filipino Freelancers (For Clients)
How do I hire a freelancer on TaskNorma?
Post a task with your requirements, budget, and timeline, or browse profiles and invite freelancers to apply.
Why hire Filipino freelancers?
Filipino freelancers are globally recognized for their communication skills, reliability, adaptability, and strong work ethics.
How do I choose the right freelancer?
Review profiles, ratings, experience, and portfolios to find someone who matches your needs.
Can I communicate before hiring?
Yes. You can message freelancers to discuss details before making a decision.
What types of tasks can I outsource?
You can outsource tasks like Project Management, Virtual Assistance, Bookkeeping, Event Management, Customer Support, Graphic Design, Photo & Video Editing, and Podcast Management.
How do I get started?
Create an account, choose a plan, and post your first job. Freelancers can then apply directly to your listing. Clients can post a task or browse freelancer profiles. Freelancers can create a profile, list their services, and start applying for jobs.
Working as a Filipino Freelancer
How do I start working on TaskNorma?
Create your profile, list your skills and services, and start applying to jobs that match your expertise.
How do I get hired faster?
Write clear proposals, keep your profile updated, set competitive rates, and respond promptly to client messages.
Can beginners apply for jobs?
Yes. Many clients are open to entry-level freelancers, especially for simple or short-term tasks.
How do I receive payments?
Payments are processed securely through the platform and released once the client approves your work.
Are there fees for freelancers?
Yes, a small service fee may be applied to billings. Details are available in the pricing section, but we are waving them as we start off and build our relationship with you.
Tasks & Projects.
What types of jobs are available?
TaskNorma offers a wide range of remote job opportunities for Filipino freelancers and virtual assistants. Popular categories include Project Management, Virtual Assistance, Bookkeeping, Event Management, Customer Support, Graphic Design, Photo and Video Editing, and Podcast Management. As the platform grows, more specialized freelance opportunities will continue to be added.
Can I work on multiple tasks at once?
Yes, as long as you can manage your time and meet deadlines.
Are there long-term opportunities?
Yes. Clients can offer both short-term tasks and ongoing or recurring work.
Can tasks be edited or canceled?
Yes, tasks can be updated or canceled, depending on their current status. But we encourage you to communicate with your client prior to making any changes or cancelling any contracts.
Are there fees for freelancers?
Yes, a small service fee may be applied to billings. Details are available in the pricing section, but we are waving them as we start off and build our relationship with you.
Payments & Billing.
What payment methods are accepted?
We accept major credit and debit cards for clients. Freelancer withdrawal options may vary.
Is payment secure?
Yes. TaskNorma uses secure systems to protect all transactions.
When do freelancers get paid?
Freelancers are paid after the client approves the completed work or based on agreed milestones.
Can clients request refunds?
Refunds are reviewed on a case-by-case basis according to platform policies."
Trust, Safety & Quality
How does TaskNorma ensure quality freelancers?
We use detailed profiles, ratings, reviews, and platform standards to help clients connect with reliable and qualified Filipino freelancers.
Are freelancers verified?
TaskNorma is continuously improving its verification and trust systems to help maintain a safe and reliable marketplace for both clients and freelancers.
Is my data safe?
Yes. TaskNorma uses industry-standard security practices to help protect your personal information, payments, and account data.
Communication & Collaboration
How do clients and freelancers communicate?
Clients and freelancers can communicate securely through TaskNorma’s built-in messaging system.
Can files and updates be shared?
Yes. Users can share files, links, and project updates directly within tasks.
Will I receive notifications?
Yes. You’ll be notified about messages, task updates, and important activity.
Troubleshooting
Why can’t I log in?
Check your credentials or reset your password. Contact support if the issue continues.
I didn’t receive a verification email—what should I do?
Check your spam folder or request a new verification email.
What if there’s an issue with a task?
If there’s an issue with a task or project, contact support and our team will help review and resolve the situation.
Support & Resources
How do I contact support?
You can contact our support team through the Help Center or support section on the platform.
Where can I find guides or tutorials?
Visit our help center for detailed documentation and step-by-step guides.
Do you offer onboarding support?
Yes. We provide resources to help both clients and freelancers get started quickly."